1. Introduction

Welcome to Fractals. By using our services, you agree to these terms and conditions ("Terms"). Please read them carefully.

2. Definitions

• "Fractals" refers to Lode LLC DBA Fractals
• "Platform" refers to our interview automation software
• "Content" refers to interviews, stories, and related materials
• "User" refers to any individual or entity using our services
• "Subscription" refers to paid access to our services

3. Account Registration

3.1 Account Creation

• Must be 18 years or older
• Must provide accurate information
• One account per individual or entity
• Responsible for maintaining confidentiality

3.2 Account Security

• Secure password required
• Notify us of unauthorized access
• Regular security updates
• Two-factor authentication recommended

4. Subscription Terms

4.1 Plans and Pricing

• Published rates apply
• Billed in advance
• Subject to change with notice
• Volume discounts available

4.2 Payment Terms

• Valid payment method required
• Automatic renewal
• Failed payments may suspend service
• 30-day cancellation notice required

5. Use of Services

5.1 Permitted Use

• Business purposes only
• Within purchased limits
• According to documentation
• Compliance with laws

5.2 Prohibited Use

• No unauthorized access
• No service disruption
• No harmful content
• No illegal activities

6. Content Rights

6.1 Your Content

• You retain ownership
• Grant us license to process
• Responsible for accuracy
• Must have necessary rights

6.2 Our Technology

• We retain all rights
• No reverse engineering
• No unauthorized access
• No competitive use

7. Data Protection

7.1 Security

• Industry standard measures
• Regular audits
• Encryption in transit and at rest
• Access controls

7.2 Privacy

• See Privacy Policy
• Data processing terms
• GDPR compliance
• Data retention policies

8. Service Level Agreement

8.1 Availability

• 99.9% uptime guarantee
• Scheduled maintenance
• Emergency maintenance
• Credit system for downtime

8.2 Support

• Standard support included
• Response time commitments
• Upgrade options
• Training resources

9. Termination

9.1 By You

• 30-day notice
• Data export option
• Final payment required
• Account closure process

9.2 By Us

• Terms violation
• Non-payment
• Service discontinuation
• Immediate for cause

10. Liability

10.1 Limitation

• Limited to fees paid
• No consequential damages
• Force majeure
• No lost profits

10.2 Indemnification

• You indemnify us
• We defend platform
• Mutual notification
• Cooperation required

11. Changes to Terms

• 30-day notice
• Email notification
• Continued use is acceptance
• Right to terminate

12. Governing Law

• Kansas law applies
• Arbitration agreement
• Class action waiver
• Jurisdiction selection

13. Enterprise Terms

• Custom agreements available
• Additional features
• Enhanced SLA
• Dedicated support

Contact Information

Lode LLC DBA Fractals[Address]

legal@fractals.com support@fractals.com

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