Terms and Conditions

1. Introduction

Welcome to Fractals. By using our services, you agree to these terms and conditions ("Terms"). Please read them carefully.

If you use the Fractals Network app or a Fractals community website as a reader or community member, Section 14 applies to you. Sections 4, 5.1, 8 and 13 apply to business and enterprise customers; where they conflict with Section 14 for reader use, Section 14 controls. Our Privacy Policy explains how we handle your information.

2. Definitions

• "Fractals" refers to Lode LLC DBA Fractals
• "Platform" refers to our software, including fractalsnetwork.com, the community websites on the Fractals network, the Fractals Network app, and our interview automation tools
• "Content" refers to interviews, stories, data, events, polls, and related materials
• "User" refers to any individual or entity using our services
• "Subscription" refers to paid access to our services

3. Account Registration

3.1 Account Creation

• Must be 18 years or older
• Must provide accurate information
• One account per individual or entity
• Responsible for maintaining confidentiality

3.2 Account Security

• Secure password required
• Notify us of unauthorized access
• Regular security updates
• Two-factor authentication recommended

4. Subscription Terms

4.1 Plans and Pricing

• Published rates apply
• Billed in advance
• Subject to change with notice
• Volume discounts available

4.2 Payment Terms

• Valid payment method required
• Automatic renewal
• Failed payments may suspend service
• 30-day cancellation notice required

5. Use of Services

5.1 Permitted Use

• Business purposes only
• Within purchased limits
• According to documentation
• Compliance with laws

5.2 Prohibited Use

• No unauthorized access
• No service disruption
• No harmful content
• No illegal activities

6. Content Rights

6.1 Your Content

• You retain ownership
• Grant us license to process
• Responsible for accuracy
• Must have necessary rights

6.2 Our Technology

• We retain all rights
• No reverse engineering
• No unauthorized access
• No competitive use

7. Data Protection

7.1 Security

• Industry standard measures
• Regular audits
• Encryption in transit and at rest
• Access controls

7.2 Privacy

• See Privacy Policy
• Data processing terms
• GDPR compliance
• Data retention policies

8. Service Level Agreement

8.1 Availability

• 99.9% uptime guarantee
• Scheduled maintenance
• Emergency maintenance
• Credit system for downtime

8.2 Support

• Standard support included
• Response time commitments
• Upgrade options
• Training resources

9. Termination

9.1 By You

• 30-day notice
• Data export option
• Final payment required
• Account closure process

9.2 By Us

• Terms violation
• Non-payment
• Service discontinuation
• Immediate for cause

10. Liability

10.1 Limitation

• Limited to fees paid
• No consequential damages
• Force majeure
• No lost profits

10.2 Indemnification

• You indemnify us
• We defend platform
• Mutual notification
• Cooperation required

11. Changes to Terms

• 30-day notice
• Email notification
• Continued use is acceptance
• Right to terminate

12. Governing Law

• Kansas law applies
• Arbitration agreement
• Class action waiver
• Jurisdiction selection

13. Enterprise Terms

• Custom agreements available
• Additional features
• Enhanced SLA
• Dedicated support

14. Fractals Network app and community accounts

14.1 The app

• Fractals grants you a personal, non-transferable, revocable license to use the Fractals Network app on Apple devices you own or control, for your personal, non-commercial use, under these Terms.
• Local information in the app (stories, events, public records, numbers and analytics) is provided for general information. It may be incomplete or out of date and is not professional, legal or financial advice. See how we source and correct information.
• Reading is open without an account. Some features, such as voting and Premium content, need a Fractals account.

14.2 One account across communities

• One Fractals account works across every community on the network, in the app and on the websites. Keep your password and sign-in codes private; you are responsible for activity on your account.
• Joining a community adds it to your account, the same as joining on that community’s website.

14.3 Votes, polls and submissions

• Vote honestly and only through your own account. Don’t use multiple accounts, automation or other tricks to change results. We may remove votes or accounts that break this rule.
• Polls and approval ratings are informal community sentiment, not scientific surveys or official elections. Results are published as percentages.
• Events, poll suggestions and other content you submit must be accurate, lawful and yours to share. You give Fractals a non-exclusive, royalty-free license to review, edit, publish and display them on the Platform. Editors may decline or remove any submission.

14.4 Tracking and notifications

• Tracking lets you keep up with events, teams, numbers and communities you choose. Alerts are a convenience: we don’t guarantee that every change will trigger an alert or that alerts will arrive on time. Don’t rely on Fractals for emergency or safety information.
• You can turn notifications off at any time in your device settings.

14.5 Premium and payments

Premium is an auto-renewing subscription. You can buy it in the app through Apple or on a Fractals community website through Stripe. Either way, Premium is tied to your Fractals account and unlocks wherever you sign in with that account. The price and billing period are shown before you confirm the purchase.

Bought in the app (Apple in-app purchase)

• Payment is charged to your Apple Account when you confirm the purchase.
• Your subscription renews automatically for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the end of the current period.
• You can manage or cancel your subscription and turn off auto-renew in iPhone Settings > your name (Apple Account) > Subscriptions. Cancelling takes effect at the end of the current period.
• Refunds for in-app purchases are handled by Apple under its terms. Request one at reportaproblem.apple.com. Fractals cannot issue refunds for purchases billed by Apple.
• If you reinstall the app or use a new device, use Restore Purchases in the app to reconnect an active subscription to your account.

Bought on the web (Stripe)

• Payment is processed by Stripe and renews automatically at the price shown at checkout until you cancel.
• Cancel from the manage subscription page on the community website where you subscribed, or contact support, before the renewal date to avoid the next charge. Cancelling stops future renewals.
• Refund requests for web purchases go to [email protected].

• Deleting the app, signing out or deleting your Fractals account does not cancel a subscription bought through either Apple or Stripe. Cancel it as described above.
• Paid event upgrades are purchased on the community website and are subject to the price and description shown at checkout.
• See our Privacy Policy and Apple’s Standard EULA.

14.6 Ending your account

• You can ask us to delete your account at any time. See Support. Deleting your account or the app does not cancel a Premium subscription bought through Apple or Stripe; cancel it first.
• We may suspend or close accounts that break these Terms.

14.7 Apple App Store terms

• If you download the app from Apple’s App Store, your use of the app is also subject to Apple’s Licensed Application End User License Agreement (the “Standard EULA”). If these Terms and the Standard EULA conflict for the app, the Standard EULA controls, except that these Terms govern your Fractals account, Premium and content. In-app purchases are also subject to Apple’s Media Services Terms and Conditions.
• These Terms are between you and Fractals, not Apple. Fractals, not Apple, is solely responsible for the app and its content, maintenance and support, and for any claims about the app (including product liability, legal or regulatory compliance, and intellectual property claims).
• Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the app’s purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app, and may enforce them against you.

Fractals Print terms

Publisher acceptance version: 2026-08-10.

• Recurring billing: reader subscriptions renew at the monthly or annual price shown at checkout until canceled. Cancel before renewal to prevent the next charge.
• Fulfillment: issue counts and mailing dates are estimates based on publisher cadence. Fractals and its vendors design, print, and mail approved editions; delays or publisher missed deadlines may move a mailing date.
• Refunds: cancellation stops future renewals and does not automatically refund an issue already produced or fulfilled. Contact support for duplicate, incorrect, damaged, or undelivered orders; approved refunds return to the original payment method.
• Publisher payouts: Stripe verifies payout accounts. Publisher proceeds are calculated from the recorded issue-price allocation and may be delayed, reversed, or offset for refunds, disputes, fraud, negative balances, or legal requirements.
• Addresses and content: subscribers authorize use of their mailing details for delivery. Publishers must have rights to submitted content and may use recipient exports only for authorized fulfillment.
• Taxes, if applicable, may be added or withheld as required. Tax treatment is not promised by these terms.

Contact Information

Lode LLC DBA Fractals
315 Lincoln Ave, Wamego, KS 66547

Email: [email protected]  |  [email protected]

App help: fractalsnetwork.com/support